LetterAgent

Mail physical letters by just asking your AI assistant.


Status: LetterAgent is currently in private testing ahead of public launch. Everything on this page describes the service as it works today.

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How do I ship a package containing batteries?

Most everyday parcels with batteries can ship normally, but the rules turn on one distinction: batteries installed in a device are treated differently from loose batteries, and damaged or recalled batteries are treated differently again. Check the battery type, keep loose batteries from touching each other or metal, and confirm the carrier accepts your specific battery before you post the parcel.

What is the difference between installed and loose batteries?

A battery installed in a device, such as a phone, remote, or toy, is protected by the device itself, which shields the terminals and stops the battery from shorting against other metal. Loose batteries have exposed terminals that can touch each other, keys, or foil, which can short, heat up, and in rare cases catch fire. That is why carriers are relaxed about installed batteries and strict about loose ones. A parcel of loose batteries needs each battery protected individually, with terminals taped or capped, and batteries packed so they cannot shift into contact during transit.

Lithium batteries get the most attention because they pack a lot of energy into a small size, and a damaged lithium cell can fail violently. Alkaline batteries, the common household kind, are far less restricted, but they still need terminal protection when loose. Lead-acid batteries, such as small sealed ones for backup power, are heavy and can leak acid if cracked, so they need upright packing and leak-proof containment. The battery chemistry decides the rule, not the size of the parcel.

Battery situationUsual treatment
Installed in a device, device switched offAccepted by most carriers with normal packing
Loose, terminals protectedAccepted with limits on quantity and packing rules
Loose, terminals exposedNot accepted until terminals are taped or capped
Damaged, swollen, or recalledDo not ship by ordinary parcel; use a specialist hazardous-goods route

How do I pack loose batteries safely?

Tape over each terminal with electrical tape, or place each battery in its own plastic bag or small box, so no two terminals can meet. Pack the protected batteries snugly so they cannot rattle around, and keep them away from metal objects in the same parcel. For lithium batteries, many carriers also want the parcel marked with a battery handling label, and some limit how many can travel in one parcel. Check the carrier's battery page before you seal the box, since the label requirement is easy to miss and a parcel without it can be held.

Can I ship a device with a swollen battery?

No, not by ordinary parcel. A swollen battery is a damaged battery, and damaged lithium batteries are a fire risk in a sorting facility or a vehicle. Do not try to puncture, press, or remove a swollen battery yourself if you are not trained to handle it. Contact the device maker or a local hazardous-waste facility for disposal guidance, and if the device must travel for repair, ask the maker for its damaged-battery shipping instructions, which usually involve specialist packaging and a carrier that accepts hazardous goods.

What about shipping batteries to another country?

Cross-border battery shipping adds airline rules on top of carrier rules, since most international parcels fly for at least part of the journey. Air transport restricts lithium batteries more tightly than ground transport, and some battery types cannot fly at all as cargo. If the parcel crosses a border, check both the carrier's international battery rules and the destination country's import rules before buying a label. A parcel that is fine on the ground in Canada can be refused at an airport cargo facility, and that refusal usually means a return, not a reroute.

With LetterAgent, you get a Canada Post Xpresspost shipping label by asking your AI assistant. You get a per-label quote, approve the exact price, pay once through Stripe, and receive a label PDF. Labels are Canada-only, flat-rate Xpresspost, with a 5 kg maximum. That limit shapes several of the choices below.

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Ready to ship it? Get a shipping label with LetterAgent: describe it to your AI assistant, approve the exact quoted price, and get your label.


LetterAgent is a working name. Prices include print, postage, and our service fee. US prices in USD, Canadian prices in CAD (Canadian prices exclude applicable sales tax, added at checkout). Currently in private testing.

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