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Use the tracking number printed on your shipping label, enter it on the carrier's tracking page, and watch for scan updates as the parcel moves. Keep that number until delivery is confirmed, and share it with the recipient right away.
The tracking number lives on the shipping label itself, usually near the barcode, and on any receipt or confirmation you got when the label was bought or the parcel was dropped off. If you bought the label online, the number is also in the label PDF and in the confirmation message. Photograph the label before you hand the parcel over, so you hold a copy even if the paper label is damaged in transit. That photo has saved many senders from a long search later.
Send the number to the recipient as soon as the parcel is on its way, not when they ask where it is. A recipient who can check tracking themselves will not message you for every update, and they can spot a delivery problem, such as a parcel held for pickup, before it turns into a return. If you sell online, include the number in the order message or the marketplace chat, so the tracking trail is tied to the sale.
| Tracking status | What it usually means | What to do |
|---|---|---|
| Label created, not yet received | The label exists but the carrier has no parcel yet | Confirm the parcel was actually dropped off or picked up |
| Accepted / in transit | The parcel is moving through sorting and transport | Wait for the next scan; gaps between scans are normal |
| Out for delivery | A courier has it on a delivery route today | Make sure someone can receive it, or check for a pickup notice |
| Delivered | Carrier records it as handed over or left per instructions | Ask the recipient to confirm; check the delivery location note |
| Delivery notice / held for pickup | Delivery was attempted and the parcel waits at a pickup point | Collect it promptly; held parcels are returned after a set window |
Tracking is a series of scans, not a live GPS dot. A parcel is scanned when it is accepted, when it passes through a sorting plant, and when it goes out for delivery, but it is not scanned every hour in between. A long leg, such as a cross-country truck run or a flight, can pass with no new scan, and the status will sit unchanged until the next plant. That silence is normal and does not mean the parcel is lost.
Weekends, holidays, and bad weather stretch those gaps further, since fewer scans happen when plants and routes run reduced hours. Remote and northern destinations add more legs and more waiting between scans. Give a parcel a reasonable window past its last scan before you worry, and compare the silence against the service you bought: an express service that shows no movement for days is a different story from a standard parcel mid-journey.
Act on the specific status, not on worry alone. If tracking says the address was incomplete or the parcel could not be delivered, contact the carrier promptly with the tracking number and the correct address, since a misrouted parcel is easier to redirect early than after it starts its return trip. If tracking shows "delivered" but the recipient has nothing, check the delivery details first: the carrier may note a side door, a neighbour, a parcel locker, or a mailroom, and the parcel may be closer than it looks.
Keep your records together for any claim or inquiry: the tracking number, a photo of the label and the packed box, the drop-off receipt, and the recipient's address as you wrote it. Carriers ask for those details when they open a trace, and having them ready speeds the search. If you bought the label through a service, start with that service's help route, since it holds the label record; if you bought at a counter, the receipt is your starting point.
LetterAgent shipping labels are Canada Post Xpresspost labels, Canada-only, for parcels up to 5 kg. You ask your AI assistant, approve the exact quoted price, pay once through Stripe, and receive a label PDF. Xpresspost is a tracked service, so the label carries a tracking number you can follow on Canada Post tracking and share with the recipient. Print the label clearly, tape it flat with the barcode fully visible, and keep a copy of the PDF until delivery is confirmed.
Ready to ship it? Get a shipping label with LetterAgent: describe it to your AI assistant, approve the exact quoted price, and get your label.
LetterAgent is a working name. Prices include print, postage, and our service fee. US prices in USD, Canadian prices in CAD (Canadian prices exclude applicable sales tax, added at checkout). Currently in private testing.
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