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You can pick up a Canada Post parcel at a post office counter, a postal outlet inside a drugstore or other retailer, a Canada Post parcel locker, or the parcel compartment of your community mailbox using the key left in your letter slot. Bring the delivery notice card plus photo ID. If someone else picks it up, they need the card signed over to them and their own ID.
| Pickup point | What it is | What you need |
|---|---|---|
| Post office counter | The classic pickup: a parcel the carrier couldn't deliver waits behind the counter | The delivery notice card left at your door, plus photo ID |
| Retail postal outlet | Postal counters inside drugstores, convenience stores, and other retailers | Same as the post office: notice card plus photo ID |
| Parcel locker | Self-serve lockers at some postal stations and buildings, opened with a code or key | The pickup code or key from the delivery notice |
| Community mailbox compartment | The oversized parcel compartment built into your neighbourhood mailbox bank | The small key the carrier leaves in your regular letter slot |
The delivery notice card is the main document: it's the slip the carrier leaves when a parcel needs a signature or won't fit in your mailbox, and it names the pickup location. Pair it with government-issued photo ID showing your name. The address on the ID doesn't always have to match perfectly, but the name should, and the card ties the two together. If you lost the card, bring the tracking number and your ID: staff can usually look the parcel up, though it takes longer. For a parcel compartment in a community mailbox, you don't need the card at all, just the key the carrier left in your slot. Use it promptly and leave the key in the compartment lock when you're done, so the next parcel can use it.
A carded parcel is typically held at the post office for about two weeks before it's returned to the sender. The exact hold period is printed on the delivery notice card, so check it rather than guessing. If you know you'll be away, you can ask for the parcel to be held for pickup in the first place, or have someone else collect it: they need the notice card signed over to them (naming them as the pickup person) plus their own photo ID. A signed card without a named person is usually not enough, so write the name clearly.
Yes, and it's a smart move if your building has a theft problem or nobody's home during the day. Canada Post's FlexDelivery service gives you a postal address tied to a post office you choose, so online orders go straight to the counter instead of your door. It costs nothing and takes a few minutes to set up. Senders can also use the deliver-to-post-office option when creating the label, which routes the parcel to a chosen location from the start. Either way, you get a pickup notice instead of a doorstep gamble, and the parcel waits behind a counter rather than on a porch.
Ready to ship it? Get a shipping label with LetterAgent: describe it to your AI assistant, approve the exact quoted price, and get your label.
LetterAgent is a working name. Prices include print, postage, and our service fee. US prices in USD, Canadian prices in CAD (Canadian prices exclude applicable sales tax, added at checkout). Currently in private testing.
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