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Yes, most mortgage servicers accept payoff requests by fax, and many publish a dedicated payoff fax number on your monthly statement or servicing portal. A faxed request should name the borrower, the loan number, and the date you want the payoff good through, and you should get the payoff statement back in writing.
A payoff statement is the servicer's written figure for what it takes to close out the loan in full on a given date. It is not the same as your current balance. The statement adds interest that accrues up to the payoff date, often quoted as a daily interest amount, and it lists any fees, escrow adjustments, or late charges included in the total. It also states the date through which the figure holds, called the good-through date, and the payment method the servicer will accept, which is usually a wire transfer or certified funds rather than a personal check.
That good-through date is the detail people miss. A payoff figure quoted for one date will be wrong a week later, because interest keeps accruing. When you request the statement, pick a payoff date a little beyond your expected closing or payment date, so a small delay does not leave you short.
| Item | Why the servicer needs it |
|---|---|
| Borrower name or names, as on the loan | Matches the request to the right account |
| Loan number | Servicers hold many loans under one name; the number removes doubt |
| Property address | Confirms the loan tied to the property being sold or refinanced |
| Requested good-through date | Sets the date the payoff figure is calculated to |
| Where to send the payoff statement | Fax-back number or mailing address for the reply |
| Authorization signature | Many servicers require a signed request before releasing figures |
If a third party is requesting the payoff, such as a title company or a new lender, the servicer may also want a signed authorization from the borrower. A title company that faxes a payoff request without that authorization often gets a rejection letter instead of a payoff figure, which costs days on a closing timeline. Check the servicer's requirements before sending, not after.
Start with your monthly mortgage statement, which commonly prints a payoff or servicing fax number, and with the servicer's online portal, which may list a payoff request form with its own return number. If neither shows one, call the servicing line and ask for the payoff department's fax number directly. Use only a number the servicer itself publishes. Fake payoff fax numbers are a known scam route: a fraudster who receives your request learns your loan number, your balance, and your closing plans.
Getting the payoff statement back is step one, not the finish. After payment, ask the servicer for written confirmation that the loan is paid in full, and check that the lien release follows. In the US, the servicer or trustee typically records a release of the mortgage lien with the county, and you or your title company should confirm that recording happened. In Canada, the equivalent step is the discharge of the mortgage, which your lawyer or notary usually handles and registers. Do not assume the loan is closed because the money left your account; confirm the paper trail closed too.
Keep the full set: your faxed request, the confirmation page, the payoff statement, proof of payment, and the paid-in-full letter. If a balance dispute surfaces later, that set answers it. A payoff dispute without paper is a much harder argument than one with a fax header and a timestamp.
Compare the statement against your last monthly statement and your own records. Interest should accrue at roughly the daily rate the servicer quotes, and the principal should match your last balance minus recent payments. Question anything you cannot explain, such as a fee you have never seen or an escrow figure that moved sharply, and do it in writing before the good-through date passes. Servicers correct errors, but a correction after the payoff date may need a fresh statement with a new good-through date.
For US and Canadian fax numbers, LetterAgent faxing is available in testing: ask your AI assistant, approve the exact quoted total, and the fax is sent after a one-time payment. Fax is in testing, so confirm it is active for your send before relying on it for a closing or payoff deadline.
Ready to fax it? Fax with LetterAgent: describe it to your AI assistant, approve the exact quoted price, and it is sent.
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