LetterAgent
Mail physical letters by just asking your AI assistant.
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Write to the correspondence address on your bill, not the payment address, put your account number and service address at the top, and state exactly what you want changed, corrected, or explained. A short letter with the right identifiers reaches the right desk far faster than a long complaint with none.
Most utility bills print two or three addresses, and using the wrong one is the most common cause of delay. The payment address goes to a lockbox that only processes cheques; a letter sent there may be discarded or returned. Look for "correspondence," "customer service," or "billing inquiries" on the bill or the company's contact page. Some utilities also publish a separate disputes or regulatory address, which matters if you plan to escalate to a state public utility commission or a provincial regulator later. In Canada, many utilities route written complaints through an ombudsman-style office after the first response, and naming that office in a follow-up letter can move a file faster.
Keep copies of everything you send. LetterAgent mails single letters with no inserts, so if you need to include a bill copy or a meter photo, you will have to mail that package yourself or describe the evidence in words and keep the originals ready if the company asks for them.
They travel different internal routes, so label yours clearly in the first sentence. A billing dispute asks the company to re-examine a charge, a meter reading, or an estimated bill, and it usually triggers a formal review with a written response. A service request asks for action: a new connection, a meter test, a tree trim near a line, a shutoff protection plan. Mixing the two in one letter, a disputed charge plus a request for a new meter, often splits the file between departments and delays both. Send separate letters for separate problems, and give each a distinct subject line so replies can be matched to the right file.
| Letter type | What to ask for | What to keep |
|---|---|---|
| Billing dispute | A corrected bill or a written explanation of the charge | Copy of the bill, meter readings, prior correspondence |
| Service request | A dated appointment or a confirmed action | Reference number from any phone call |
| Account closure | Final bill date and confirmation in writing | Final meter reading, forwarding address |
| Complaint escalation | Review by a supervisor or complaints office | Dates of every earlier contact |
Give it a stated deadline in the letter itself, such as a reply within a set number of business days, and note that you will escalate to the regulator if you hear nothing. Then actually do it. In the United States, state utility commissions accept written complaints and can require the utility to respond. In Canada, provincial regulators and utility ombuds offices play a similar role. A tracked mailing option, US Certified Mail or Canada Registered Mail, gives you proof the letter arrived, which matters a lot in a dispute about whether notice was given. Keep the tracking receipt with your copy of the letter.
Yes, for the letter itself. LetterAgent mails to US and Canadian addresses: describe the letter to your AI assistant, approve the exact quoted price, and it is printed on standard 8.5 by 11 inch paper and mailed in a double-window envelope. Remember the limits: no inserts, so bill copies cannot ride along, and the sender address shown through the window acts as the return address. For anything urgent, such as a shutoff notice with a near deadline, call the utility first and use the letter as the written record, not as the first alert.
Ready to mail it? Send your letter with LetterAgent: describe it to your AI assistant, approve the exact quoted price, and it is printed and mailed.
LetterAgent is a working name. Prices include print, postage, and our service fee. US prices in USD, Canadian prices in CAD (Canadian prices exclude applicable sales tax, added at checkout). Currently in private testing.
Need help? Ask your assistant: it can check a job's status any time. If it ever can't handle something: hello@getletteragent.com