LetterAgent
Mail physical letters by just asking your AI assistant.
Ticket problems go to the box office, while donations, programme ideas, and company business go to the company office, which often has a different address from the theatre building. Name the show and performance date in your first paragraph, since theatre companies run several productions at once and a letter without a show name can sit unassigned for weeks.
The distinction matters because the two offices answer different questions and sometimes sit in different buildings. The box office handles tickets: exchanges, refunds, lost tickets, seating problems, and access seating. The company office, sometimes called the administrative office, handles donations, sponsorship, education programmes, press, and general company business. Touring companies add a third wrinkle: the theatre building belongs to a venue, while the company on stage may be based in another city, so a letter sent to the venue about the touring show may never reach the company. Check the programme or the company website for a company address, and use the venue address only for matters about the building itself, such as a problem with the seating or facilities on the night.
| Your subject | Write to | Include |
|---|---|---|
| Ticket exchange or refund | Box Office | Order number, show, date, seats, what you want instead |
| A donation | Development or company office | Amount, any restriction, recognition preference |
| School or group booking | Education or group sales | Group size, ages, preferred dates |
| Programme or script idea | Artistic director or literary department | Short overview, your background, why this company |
| Praise for a performance | Company office | Show, date, names of performers or crew you want praised |
Ticket letters fail when they lack the order details. Include the order or confirmation number, the show title, the performance date and time, and the seat numbers when you know them. State what you want: an exchange to a named date, a refund to the original payment method, or a credit. If illness or an emergency forced the change, say so briefly and attach a copy of any supporting document, not the original. Theatre ticket terms vary widely: some companies exchange freely up to a cutoff, others allow no changes at all, and subscription tickets follow their own rules. Quoting the company's published policy back to it, politely, helps when your request sits at the edge of those terms. Never include a full credit card number; the order number lets staff find the payment record themselves.
Theatre donations follow the same pattern as other arts gifts, with one extra detail: many companies run named funds for new work, education, or building upkeep, and a letter that names a fund gets routed to the right budget line. State the amount, whether it is one-time or recurring, and whether you want your name listed in programmes or prefer anonymity. Ask for a tax receipt in the letter, since US and Canadian receipt rules differ and the company needs your full legal name and address to issue one. If you are donating in honour of someone, give the correct spelling of their name and say whether you want them notified. Small companies often read donation letters aloud at board meetings, so a sentence about why you give carries more weight than a formal paragraph of praise.
You can, but expect different handling. Most companies accept script submissions only during announced windows or through agents, and unsolicited scripts sent outside those windows are often returned unread for legal reasons. Check the submissions page before mailing a script, and never send your only copy. Programme ideas work better as a short letter than as a full proposal: a paragraph describing the idea, your connection to it, and why this company fits. Fan mail to performers is usually forwarded by the company office or stage management, but performers on tour move on quickly, so send it while the show is still running in that city. Address fan mail to the performer "c/o" the company or stage management at the theatre address, and keep it short: a page is plenty.
Use the mailing address on the company's official contact page rather than a venue listing, and confirm whether the company office and box office share an address. Keep a copy of your letter, and for ticket disputes with a deadline, use US Certified Mail or Canada Registered Mail for proof of delivery. With LetterAgent, you describe the letter to your AI assistant, approve the exact quoted price, and it is printed on 8.5 by 11 inch paper, single-sided, and mailed in a double-window envelope to US and Canadian addresses.
Ready to mail it? Send your letter with LetterAgent: describe it to your AI assistant, approve the exact quoted price, and it is printed and mailed.
LetterAgent is a working name. Prices include print, postage, and our service fee. US prices in USD, Canadian prices in CAD (Canadian prices exclude applicable sales tax, added at checkout). Currently in private testing.
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