LetterAgent
Mail physical letters by just asking your AI assistant.
Write to the bank's central correspondence or customer care address, not your local branch, and identify yourself with your full name, address on file, and the last four digits of the account. Never put a full account number, card number, or password in a letter, since letters pass through many hands before they reach the right team.
Send it to the central address. Branches handle walk-in service, but written instructions, complaints, and records requests are processed by central teams, and a letter sent to a branch is usually forwarded, which adds days and a chance of it being misfiled. Find the address on the bank's contact page under "write to us" or "correspondence," or in the fine print of your account agreement. Some banks use different addresses for different jobs: general correspondence, credit card disputes, and mortgage servicing often have separate mail stops. Using the right one matters more than using the head office address, which may only house executives. If you are writing about a mortgage or a loan, check the monthly statement: servicers print a dedicated correspondence address there, and it sometimes differs from the bank's main address.
| Letter type | Key details to include | What to leave out |
|---|---|---|
| Address change | Old address, new address, effective date, accounts affected | Full account numbers, card numbers |
| Complaint | Dates, amounts, branch or channel, what happened, what you want fixed | Threats, other customers' details |
| Records request | Statement period, account type, last four digits, delivery preference | Social insurance or Social Security number in full |
| Name correction | Current name on file, correct spelling, copy of supporting document if asked | Original identity documents themselves |
For an address change, list every account the change should cover, since banks sometimes apply it only to the account you name. For a complaint, give the date and amount of each disputed item and state the outcome you want: a fee reversal, a correction, or a written explanation. Vague complaints get vague replies. For records, be precise about the period you need: "statements from January through June" is processed faster than "all my old statements," and older records may carry a retrieval fee the bank will quote before it proceeds.
A mailed letter is not encrypted, so treat it as readable by anyone who handles it. That is why banks ask for partial identifiers only: your full name, your address on file, and the last four digits of the account are enough for staff to locate you, and they are far less useful to anyone else. Never send original documents. If the bank needs proof of identity or address, send a copy and note in the letter that the original is available on request. Sign the letter by hand when you print it yourself, since banks compare signatures on written instructions. When you mail through LetterAgent, the letter is printed on 8.5 by 11 inch paper, single-sided, and mailed in a double-window envelope, and you approve the exact quoted price before anything is sent. Keep a copy of the letter and, for anything time-sensitive, use US Certified Mail or Canada Registered Mail so you hold proof of delivery.
Give it two to three weeks for ordinary correspondence, then follow up with a second letter that references the first letter's date and subject. Banks log incoming mail by date, so that reference helps staff find the original file. If the matter is a complaint and the bank's reply does not resolve it, both the United States and Canada have escalation routes: in the US, the Consumer Financial Protection Bureau accepts complaints about banks, and in Canada, customers can escalate to the bank's ombudsman and then to the Ombudsman for Banking Services and Investments. Mentioning a planned escalation calmly in a follow-up letter often gets a file reviewed by a senior team. Keep every reply the bank sends, since an escalation case is built on the paper trail, not on memory.
Ready to mail it? Send your letter with LetterAgent: describe it to your AI assistant, approve the exact quoted price, and it is printed and mailed.
LetterAgent is a working name. Prices include print, postage, and our service fee. US prices in USD, Canadian prices in CAD (Canadian prices exclude applicable sales tax, added at checkout). Currently in private testing.
Need help? Ask your assistant: it can check a job's status any time. If it ever can't handle something: hello@getletteragent.com