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Home > Guides > Faxing a police report to insurance
Get your insurer's dedicated claims fax number, not the general customer-service line, then fax the report with a cover sheet carrying your claim number, policy number, and the police report number. Keep the confirmation page as proof it went through, then call to confirm the report was attached to your claim file.
The steps, in order:
The number on your insurance card is usually the general customer-service line, and its fax number (if it has one) feeds a general intake queue. A police report sent there can sit for days before anyone routes it to claims. The claims department almost always has its own fax number, and your adjuster has a direct one. Call and ask: "What fax number should I use to send my police report for claim number X?" Write down exactly what they tell you, including any extension or attention line.
If you do not have a claim number yet because you are filing the claim and sending the report together, say so on the cover sheet and include your full policy number, your name as it appears on the policy, and a callback number. The intake team can open the claim from the policy number. What you cannot do is send a report with no identifying information and expect it to find your file: insurers process thousands of faxes, and an anonymous police report goes nowhere.
The cover sheet is how your report gets matched to your claim. Without it, the pages are just a police report from someone, somewhere. Include all of these:
| Field | Why it matters |
|---|---|
| Your full name (as on the policy) | Policies are filed under the named insured, which may differ from what you go by |
| Claim number | The single fastest way for staff to route your fax to the right file |
| Policy number | Backup identifier if the claim number is new or mistyped |
| Police report number | Lets the adjuster reference the report in their own notes and correspondence |
| Your phone number | So the adjuster can reach you if pages are missing or unreadable |
| Page count (including the cover sheet) | Lets the recipient verify that every page arrived |
| Adjuster's name, if you have one | Routes past the general queue straight to the right desk |
A successful fax transmission only proves the pages reached the machine. It does not prove anyone filed them. This is the step most people skip, and it is where delays come from. A day or two after sending, call the claims department and ask specifically: "Can you confirm the police report is attached to my claim file?" If they cannot see it, you still have the confirmation page showing when you sent it and to which number, which gives you a concrete starting point instead of a vague "I sent it last week."
The confirmation page also matters for deadlines. Some policies require you to submit supporting documents within a set window after the incident, and the confirmation page is timestamped proof you met it. Keep it with your claim paperwork until the claim is fully closed, not just until the adjuster acknowledges receipt. Claims get reopened, files get transferred between adjusters, and a two-year-old confirmation page has settled more than one dispute about what was sent when.
If the report is long or the fax keeps failing, ask the adjuster whether they accept it another way: many now take uploads through a claims portal or secure email. But when they ask for a fax, the workflow above gets it into the right hands. LetterAgent's fax service is currently in testing for US and Canadian numbers: describe the fax to your AI assistant, approve the quoted total with the page count verified, and it is sent.
Ready to fax it? Fax with LetterAgent: describe it to your AI assistant, approve the exact quoted price, and it is sent.
LetterAgent is a working name. Prices include print, postage, and our service fee. US prices in USD, Canadian prices in CAD (Canadian prices exclude applicable sales tax, added at checkout). Currently in private testing.
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