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Home > Guides > Complaint to the attorney general by fax
In many states, yes: state attorneys general run consumer protection offices that accept complaints by fax, online, and mail, though the exact fax number and form vary by state. Check your own attorney general consumer complaint page first, because some states take complaints online only, and others ask you to use a specific form. Include the business details, a timeline, and copies of your evidence.
Start on your state attorney general official site, under consumer protection or consumer complaints. Many offices list a fax number for their consumer mediation or complaint division, alongside an online complaint form. Use the number from that official page, not from a directory site, since complaint fax numbers change when offices reorganize. If no fax number is listed, the office likely prefers the online form, and faxing to a general office number may delay your complaint.
Some offices accept complaints by fax only for certain programs, such as charity fraud or price-gouging reports, while routine consumer complaints go through the online form. The office page usually says which channel fits which complaint type. When in doubt, call the consumer hotline listed on the same page and ask which channel your complaint should use.
| Include in your complaint | Why the office needs it |
|---|---|
| Your name, address, phone, and email | Lets a mediator contact you and verify you are the consumer |
| Business name, address, phone, and website | Lets the office identify and contact the business |
| A dated timeline of what happened | Gives the mediator the facts in order without re-reading exhibits |
| What you want: refund, repair, or cancellation | Defines what a mediated settlement would look like |
| Copies of contracts, receipts, and letters | Supports each claim in the timeline |
The office logs the complaint, reviews whether it falls under consumer protection law, and often sends a copy to the business with a request for a response. This is mediation, not a lawsuit: the office tries to resolve the dispute, and it cannot force a refund in most cases. If the business ignores the office or the pattern suggests fraud, the office may open a broader investigation, which is one reason individual complaints matter even when they do not settle.
Expect a wait. Consumer offices handle large volumes, and a complaint can take weeks before a mediator picks it up. Keep your fax confirmation page with the complaint copy: it proves the date you filed, which matters if a warranty, a chargeback window, or a court deadline is running. If you hear nothing after a reasonable time, follow up by phone with the complaint date and the fax confirmation details.
Do not send original documents. Send copies only, since the office may forward your complaint to the business. Leave out full bank account numbers, Social Security numbers, and other sensitive identifiers unless the form specifically asks for them. If the complaint involves a scam, include the scammer contact details and payment method, but redact account numbers first.
In Canada, the equivalent route runs through provincial consumer protection offices and, for some sectors, federal regulators, rather than an attorney general consumer division. The same rule applies: use the official office page, keep copies, and keep the confirmation. Note that LetterAgent fax is in testing, so confirm the office received your complaint before assuming it was filed.
This is general information, not legal advice.
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