LetterAgent

Mail physical letters by just asking your AI assistant.


Status: LetterAgent is currently in private testing ahead of public launch. Everything on this page describes the service as it works today.

Home > Guides > Delivered but not received

Tracking says delivered but I don't have the letter. What now?

Wait a day first: carriers sometimes scan a letter delivered before it's actually in your box, especially near the end of a route. Then check every plausible spot: mailbox, door, household members, neighbors, building office. If it's still missing, call the local post office with the tracking number: they can see where the carrier's scanner was at the delivery scan.

StepWhat to doWhy
1. Wait one business dayDon't panic on day onePremature scans and split deliveries resolve themselves overnight
2. Search the propertyMailbox, doorstep, behind planters, garage, parcel lockerCarriers leave items in odd but sensible spots
3. Ask aroundHousehold members, neighbors, building manager or front deskSomeone accepted it for you, or it went to the wrong unit
4. Call the local post officeGive them the tracking number and ask about the scan locationSupervisors can see the GPS point of the delivery scan
5. File a missing mail searchOnline via USPS or Canada PostTriggers an actual search of the facility that handled it

Why would a carrier scan something delivered early?

The delivery scan is supposed to happen at the moment of delivery, but the real world is messier. Near the end of a long route, a carrier may scan a batch of items as delivered before walking them to each door, then get interrupted or run out of time. Substitute carriers unfamiliar with a route misdeliver more often. None of this is supposed to happen, all of it does, and most of it sorts itself out within a day: the letter shows up in the next day's mail or a neighbor brings it over. That's why waiting is step one, not step five.

What can the post office actually tell you?

More than the tracking page shows. The carrier's scanner logs a GPS location with each scan, and a supervisor at the local office can pull it up and tell you exactly where the "delivered" scan happened. If the pin is on your street, the letter is probably in a neighbor's box. If the pin is three streets over, it was misdelivered and the carrier can be sent to retrieve it. Call the local office directly, not the national helpline: the national line can only read you the same tracking page you're already staring at.

When should you suspect theft?

If the scan location was your address, nobody nearby has it, and it's been more than a couple of days, consider that the letter was taken after delivery. Mail theft spikes around holidays and in buildings with unsecured boxes. File a report: in the US that's the Postal Inspection Service or the USPS OIG for carrier misconduct; in Canada, report to Canada Post and local police. For the future, a locking mailbox or a PO box ends this category of problem permanently.

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Ready to mail it? Send your letter with LetterAgent: describe it to your AI assistant, approve the exact quoted price, and it's printed and mailed.


LetterAgent is a working name. Prices include print, postage, and our service fee. US prices in USD, Canadian prices in CAD (Canadian prices exclude applicable sales tax, added at checkout). Currently in private testing.

Need help? Ask your assistant: it can check a job's status any time. If it ever can't handle something: hello@getletteragent.com

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