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Canada Post does not email you about a delivery unless you asked it to, so an unexpected delivery email is suspect on arrival. Check the sender's real domain (lookalikes with extra words or hyphens are the giveaway), never click the links, and verify any real parcel by typing canadapost.ca into your browser. Report fakes to the Canadian Anti-Fraud Centre.
| Red flag | What the real thing looks like |
|---|---|
| "Delivery attempted" email you never signed up for | Canada Post leaves a paper delivery notice card at your door or in your mailbox instead |
| A customs or redelivery fee payable by clicking a link | Canada Post does not collect fees through email links |
| Sender domain like canada-post-delivery.com or canadapost-notice.net | Genuine messages come from canadapost.ca domains |
| Urgent tone: "pay within 24 hours or your parcel is returned" | Real delivery notices state facts and a pickup location; they do not threaten |
| Grammar slips, blurry logo, or a tracking number in the wrong format | Official notices are clean and reference standard Canada Post tracking formats |
They exploit timing and volume. During the holiday season, most households have several parcels in motion, so a "delivery attempted" email arrives when a real package could plausibly be involved. The two classic scripts are the failed-delivery email (click to reschedule) and the customs-fee email (pay a small amount to release your parcel). Both end at the same place: a lookalike page that collects your payment details or installs malware from an attachment. The single strongest filter is the one in the first paragraph: if you did not request email notifications from Canada Post, a delivery email is not from Canada Post.
Do not trust the display name. "Canada Post" in the From line means nothing; email lets anyone write anything there. Expand the full sender address and read the domain after the @ sign carefully. Scammers register domains like canadapost-track.com, canada-post-delivery.net, or canadapostca-notice.com. The real organization uses canadapost.ca. On a phone, press and hold the sender name to reveal the full address. Also hover over (never click) any link and read the destination: if it does not start with canadapost.ca, close the email. Attachments are another tell: Canada Post delivery notices do not arrive as attachments.
Do not click anything, do not reply, and do not download attachments. If you are genuinely expecting a parcel, open your browser, type canadapost.ca yourself, and enter the tracking number from your order confirmation. Then report the fake. Canada Post points recipients to the Canadian Anti-Fraud Centre (antifraudcentre.ca, or 1-888-495-8501), which collects phishing reports nationally. You can also call Canada Post customer service at 1-800-267-1177 if you are unsure whether a message is real. If the scam arrived as a text instead of email, forward it to 7726, the shared carrier spam-reporting code, then delete it.
Call your bank or card issuer immediately and ask for the card to be replaced; the sooner, the better the chance of blocking fraudulent charges. Change the password on any account whose credentials you entered, and anywhere you reused that password. Run a security scan on the device you used, since these campaigns sometimes deliver malware alongside the payment page. Then report the incident to the Canadian Anti-Fraud Centre anyway: your report helps them connect the campaign to other victims. The steps mirror what you would do after any phishing click, and our companion guide on clicking a scam link walks through the full cleanup in order.
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